Terms and Conditions

Welcome to MumiCare: Nurturing the Future!

These Terms and Conditions ("Terms") govern your access to and use of the Mumicare mobile app and website (mumicare.com), including our teleconsultation services and digital health records (together, the "Services"), operated by Mumicare Private Limited ("Mumicare", "we", "us"). By creating an account or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Eligibility and Account Registration

• You must be 18 years or older to create an account. Accounts on behalf of a minor or dependent must be created and managed by a parent or legal guardian.
• You agree to provide accurate, current, and complete information during registration, including for identity verification where required for teleconsultations.
• You are responsible for maintaining the confidentiality of your login credentials and OTP, and for all activity under your account.

2. Description of Services

• Teleconsultations with registered medical practitioners via video, audio, or chat, subject to a separate Teleconsultation Consent Form at the time of booking.
• Digital storage of your consultation history and prescriptions within the app for your future reference.
• A multilingual chatbot (powered by Sarvam AI) for guidance, appointment booking, and general health information.

Mumicare is a facilitator of healthcare access. Diagnosis, treatment, and prescriptions are the responsibility of the independent, registered medical practitioners on our platform, not Mumicare itself.

3. Medical Disclaimer

• The Services, including any chatbot guidance, are not a substitute for professional medical judgment and do not constitute a doctor-patient relationship until a consultation is booked and conducted.
• In a medical emergency, contact your nearest emergency room or dial your local emergency number immediately; do not rely on the Services.
• Teleconsultations are subject to the doctor's clinical judgment, including their decision to recommend in-person examination, tests, or referral to a physical healthcare facility of your choice.

4. Appointments, Payments, and Refunds

• Consultation fees are shown before booking and processed through our payment partner, Razorpay. Mumicare does not store your card or bank details.
• Cancellations made within the platform's specified window are eligible for a refund or reschedule as displayed at the time of booking; late cancellations or no-shows may not be refunded.
• Prices for consultations, PHC services, or the NFC Smart Health Card may change; the price shown at the time of booking/purchase applies to that transaction.

5. User Conduct

• You agree not to misuse the Services, including providing false medical information, impersonating another person, attempting to access another user's account or health records, or using the Services for any unlawful purpose.
• Abusive behaviour toward doctors, PHC staff, or support personnel may result in suspension or termination of your account.

6. Intellectual Property

All content, branding, software, and design on the Mumicare platform are the property of Mumicare Private Limited or its licensors. You may not copy, modify, or distribute this content without written permission.

7. Limitation of Liability

• To the maximum extent permitted by law, Mumicare is not liable for any indirect, incidental, or consequential damages arising from your use of the Services, including reliance on chatbot guidance or delays due to technical issues.
• Mumicare is not liable for the independent clinical decisions of doctors or care provided at affiliated PHCs, beyond facilitating the connection and maintaining the platform.

8. Termination

We may suspend or terminate your account for violation of these Terms, fraudulent activity, or misuse of the Services. You may close your account at any time by contacting support; certain health records may be retained as required by applicable medical record-keeping laws.

9. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified through the app or website, and continued use of the Services after such notice constitutes acceptance of the revised Terms.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Ballia, Uttar Pradesh, unless otherwise required by applicable consumer protection law.

11. Contact Us

For questions about these Terms, contact Mumicare support through the app or write to our registered office (Mumicare Private Limited, DIPP226589).